Frequently Asked Questions

1. When will I receive my shipment?
2. How do I return/exchange items purchased?
3. What if my package is received damaged?
4. How are gift orders handled?
5. How do I change my account information?
6. Will UPS leave my package(s) without a signature?
7. How do I know which size to select?
8. How do I contact Red Raider Outfitter?
9. Is it safe to use my credit card on-line?
10. What if a product is out of stock?
11. Will I get a receipt with a confirmation after I've placed my order?
12. What are my payment choices?

1. When will I receive my shipment?
Most items will be shipped within two business days. However during busier times there is no shipping guarantee. If you need to receive your order by a certain time please indicate this in the special instructions section of your order and choose express shipping. For orders placed within Texas, once shipped, the items should arrive within 1-2 business days without express delivery except during the holiday season. UPS does not include Saturday or Sunday in delivery times. To calculate when your package will arrive with standard shipping, you may access your UPS tracking information from an email that will be sent to you after your order has shipped. This email should be sent through UPS at the end of our business day. Also, you may calculate time in transit by accessing UPS online at http://www.ups.com and viewing the time in transit map by zip code on the shipping page.

2. How do I return/exchange items purchased?
Items that have not been used, laundered, or worn may be returned or exchanged within 30 days from date of purchase. There are no refunds/exchanges on hot market, date sensitive items, or items with players numbers such as game day and bowl merchandise, or jerseys. Click here to see our return/exchange policy.

3. What if my package is received damaged?
If your package is damaged in transit or does not arrive, please contact us via email at info@redraideroutfitter.com or by phone at 1-806-762-0722 to ensure replacement of the damaged item(s). We will contact UPS to file any claims that may be needed.

4. How are gift orders handled?
Tags are removed from all item(s) in gift orders and a gift card can be included and personalized through the checkout process. No receipt will be mailed. Please include any special instructions with your order.

5. How do I change my account information?
To change account information, simply click on the account icon in the top right hand corner of our homepage, and after logging in, make the necessary changes to update your account.

6. Will UPS leave my package(s) without a signature?
Yes, UPS will leave your package(s) without obtaining a signature. Please be sure to check all areas they might leave a package (all door, porches, behind bushes, etc.) before contacting customer service about a lost package. This is left to the driver's discretion. Deliveries going to business address require a signature.

7. How do I know which size to select?
We have provided several size charts to help you determine the best fit. Each apparel product has a fit description below the “Add to Cart” button to describe the fit that particular garment has. Click on the "View Size Chart" link in this section and match the fit description of the item you are ordering with the provided size chart to determine your appropriate size choice. Click here to see the size charts.

8. How do I contact Red Raider Outfitter?
Our main store number is 1-806-762-0722. We can be reached during the hours of 10 am - 6 pm CST Monday through Saturday, and Sunday 12 pm - 4 pm CST. We can also be reached via email at info@redraideroutfitter.com. Click here for further contact information.

9. Is it safe to use my credit card on-line?
Absolutely. All transactions are completed on a secure server. This secure server encrypts your personal information to make on-line credit card usage as reliable and safe as it is in a normal business environment. For further information, click here to see our privacy policy.

10. What if a product is out of stock?
At Red Raider Outfitter, we attempt to ensure that only available products can be added to your on-line shopping cart. Nevertheless, some products may become unavailable shortly after your order has been placed. When this happens, you will be notified via e-mail that your product is out of stock and when it will be available for delivery; therefore it is important that you include a valid e-mail when ordering.

11. Will I get a receipt with a confirmation after I've placed my order? After your order is processed and shipped you’ll get a confirmation e-mail that will provide the information about your order, including item description(s) and quantity. You will receive an additional e-mail once the item has been shipped with the date your product was shipped and the tracking number.

12. What are my payment choices?
We are happy to accept MasterCard and Visa. Sorry, we don’t accept C.O.D. orders. If you prefer to use a money order, please call during business hours to place your order by phone. We will make arrangements to ship your order once we have received your payment through the mail.